The right next step starts with a clear call.
For an active roadside problem, call dispatch first. For planned shop work or a business inquiry, call or email the Marion service shop.
Reach the team.
Choose the fastest route.
Calling is the direct option for roadside dispatch. Email works best for non-urgent details and planned conversations.
Three details help dispatch understand the situation.
Share what you know. If a detail is unavailable, the conversation can begin with your location and the immediate problem.
Call (901) 467-9962- 01
Your location
Share the road, direction of travel, nearby exit, mile marker, landmark, or address you can confirm.
- 02
Your equipment
Describe the truck, trailer, or combination and any unit details that may help identify the service need.
- 03
What happened
Explain the symptoms, dash warnings, visible damage, unusual sounds, and whether the unit can move safely.
Planning maintenance or a shop repair?
Email the equipment details and a short description of the work you want to discuss. If the need becomes urgent, call dispatch directly.
Need help with a stopped truck or trailer?
Call Rapid Response with your location, equipment, and the problem you are seeing.